Refund Policy
Last Updated: March 21, 2026
At Logos Leads, we invest significant time, expertise, and resources into every client engagement from day one. Because of the nature of marketing services — which involve strategic planning, creative production, campaign setup, and active management — all management fees are non-refundable once work has commenced. This policy exists to clearly outline the terms under which exceptions may apply.
General Policy
Management fees are non-refundable. This applies to all monthly retainer fees, onboarding fees, setup fees, and any fees for work already performed. Ad spend paid directly to advertising platforms (Meta, Google, TikTok, etc.) is outside the scope of this policy — those funds are governed by the respective platform's billing terms.
Refunds do not apply to:
- Dissatisfaction with campaign performance or results
- Changes in your business direction, budget, or priorities
- Cancellation requests during the 3-month minimum commitment period
- Failure to provide required account access or materials on time
- Ad platform policy changes, account restrictions, or suspensions
- Partial months of service following a cancellation notice
Valid Grounds for a Refund or Credit
We will issue a full or partial refund, or apply a credit to your account, in the following circumstances:
- A billing error resulted in an overcharge or duplicate payment
- Payment was collected after a properly submitted cancellation request at the end of your minimum term
- We are unable to deliver the agreed-upon scope of services due to circumstances on our end
- An unauthorised charge was processed on your account without your approval
How to Submit a Refund Request
Contact Us Within 14 Days
Reach out to contact@logosleads.com within 14 days of the charge in question. Requests submitted after this window may not be eligible.
Describe the Issue
Provide the invoice number or charge date, the amount in question, and a brief explanation of why you believe a refund is warranted.
We Review and Respond
We will review your request and respond within 3–5 business days. Approved refunds are processed back to the original payment method within 7–10 business days.
3-Month Minimum Commitment
All new engagements are subject to a 3-month minimum commitment. By signing up, you agree to pay for all three months regardless of whether you choose to continue after that period.
Marketing campaigns require time to build, test, and optimise properly. The work performed in months one and two — strategy, creative development, account setup, audience testing, and ongoing management — represents real, irreversible labour. Cancelling early does not remove the obligation to pay for work already completed and committed.
Not Eligible for Refund
Monthly fees paid or owed within the initial 3-month period are non-refundable. Cancellation requests before the 3-month term is complete do not remove the obligation to pay remaining monthly fees.
After 3 Months
Once the minimum term is complete, the engagement moves to month-to-month. You may cancel at any time with 30 days written notice. No further minimum commitment applies.
Questions about your commitment period? Contact us at contact@logosleads.com and we will clarify your start date, billing cycle, and when your minimum term ends.
Our Commitment to You
We take every engagement seriously. If there is ever a billing issue or a genuine service failure on our end, we will make it right. Our goal is long-term partnerships built on trust, transparency, and real results.